{"id":19,"date":"2024-10-10T21:42:23","date_gmt":"2024-10-10T19:42:23","guid":{"rendered":"https:\/\/topspinservice.at\/?page_id=19"},"modified":"2026-05-07T10:54:07","modified_gmt":"2026-05-07T08:54:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/topspinservice.at\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section\" id=\"section_292305901\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1275\" src=\"https:\/\/topspinservice.at\/wp-content\/uploads\/2025\/01\/2024_faq_banner_1920px.webp\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_292305901 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 350px;\n}\n#section_292305901 .section-bg img {\n  object-position: 45% 44%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1579458007\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-443235797\">\n\n\t<div id=\"col-95181863\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>FAQs<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1856304825\">\n\n\t<div id=\"col-182396823\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Payment<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1448008244\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-708987743\" class=\"accordion-item\">\n\t\t<a id=\"accordion-708987743-label\" class=\"accordion-title plain\" href=\"#accordion-item-welche-zahlungsmethoden-bieten-sie-an?\" aria-expanded=\"false\" aria-controls=\"accordion-708987743-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-708987743-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-708987743-label\">\n\t\t\t\n<ul>\n<li>\n<p><strong>Advance payment via bank transfer<\/strong> After completing your order, you will receive an order confirmation with our payment details. As soon as your payment has been received, we will process and ship your order.<\/p>\n<\/li>\n<li>\n<p><strong>Credit and debit card<\/strong> Pay easily and securely with Visa, Mastercard or Maestro directly during the ordering process.<\/p>\n<\/li>\n<li>\n<p><strong>Apple Pay &amp; Google Pay<\/strong> Fast and secure payments with your digital wallets \u2013 ideal for mobile or desktop.<\/p>\n<\/li>\n<li>\n<p><strong>EPS transfer<\/strong> (for Austrian banks) Pay directly via your online banking using the EPS interface.<\/p>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-529935798\">\n\n\t<div id=\"col-1551816378\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Shipment<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-972331086\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-599253989\" class=\"accordion-item\">\n\t\t<a id=\"accordion-599253989-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-lange-dauert-die-lieferung-meiner-bestellung?\" aria-expanded=\"false\" aria-controls=\"accordion-599253989-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long will it take for my order to be delivered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-599253989-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-599253989-label\">\n\t\t\t\n<p>The delivery time begins after receipt of payment and usually takes 4<strong>\u2013<\/strong>7 working days for items in stock within Austria. Please note that some items are specially ordered for you and therefore delays may occur.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4084180566\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4084180566-label\" class=\"accordion-title plain\" href=\"#accordion-item-was-passiert,-wenn-ein-artikel-nicht-sofort-lieferbar-ist?\" aria-expanded=\"false\" aria-controls=\"accordion-4084180566-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if an item is not immediately available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4084180566-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4084180566-label\">\n\t\t\t\n<p>If an item is not immediately available, we sometimes wait for larger group orders to keep shipping costs low for you. We will inform you if there are any delays.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-825411622\">\n\n\t<div id=\"col-40539060\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Returns<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1003941855\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2545115772\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2545115772-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-kann-ich-meine-bestellung-widerrufen?\" aria-expanded=\"false\" aria-controls=\"accordion-2545115772-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2545115772-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2545115772-label\">\n\t\t\t\n<p>You can cancel your order within 14 days without giving any reason. However, please note that strung or specially customized tennis rackets, as well as items that have already been used, are excluded from the right of withdrawal.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-351189105\" class=\"accordion-item\">\n\t\t<a id=\"accordion-351189105-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-sende-ich-artikel-zur\u00fcck?\" aria-expanded=\"false\" aria-controls=\"accordion-351189105-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-351189105-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-351189105-label\">\n\t\t\t\n<p>Please contact us before returning any items. Further information can be found in our [link to privacy policy\/terms of service]. <strong>Cancellation policy<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1149009949\">\n\n\t<div id=\"col-1371440196\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Products<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1510032602\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2066588452\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2066588452-label\" class=\"accordion-title plain\" href=\"#accordion-item-kann-ich-tennisschl\u00e4ger-vor-dem-kauf-testen?\" aria-expanded=\"false\" aria-controls=\"accordion-2066588452-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I test tennis rackets before buying them?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2066588452-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2066588452-label\">\n\t\t\t\n<p>Yes, you can borrow demo rackets from our shop. You can find the address and opening hours under the menu item. <strong>Contact<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3918717618\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3918717618-label\" class=\"accordion-title plain\" href=\"#accordion-item-bieten-sie-individuelle-beratung-an?\" aria-expanded=\"false\" aria-controls=\"accordion-3918717618-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer individual consultations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3918717618-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3918717618-label\">\n\t\t\t\n<p>Yes, we offer personal on-site consultations to help you choose the right tennis racket or other products. You can find our opening hours on the website. <strong>Contact<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1579458007 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_559089382\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-center\"  id=\"row-215005572\">\n\n\t<div id=\"col-1885298177\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h1>Do you have any further questions?<\/h1>\n<a href=\"\/en\/contact\/\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Contact<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_559089382 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n  background-color: rgb(245, 247, 251);\n}\n@media (min-width:550px) {\n  #section_559089382 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":5,"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":4348,"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/pages\/19\/revisions\/4348"}],"wp:attachment":[{"href":"https:\/\/topspinservice.at\/en\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}