Topspin Service eU.
Tennis racket stringing | Sporting goods retail
Sennweg 29, 4030 Linz, Austria
Telephone: +43 660 576 35 47
E-mail: info@topspinservice.at

Status: January 2025

1. General Information

The protection of your personal data is very important to us. This privacy policy informs you about the nature, scope, and purpose of the collection and use of personal data on this website in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

2. Data Controller

The controller responsible for processing your personal data is:
Topspin Service eU.
Owner: Hakan Uçar
Sennweg 29, 4030 Linz
E-mail: info@topspinservice.at

3. Collection and processing of personal data

Personal data is any data that relates to you personally, such as your name, address, email address or your usage behavior.

a. Data that is automatically collected when visiting the website:
When you visit our website, data transmitted by your browser is automatically collected by our web server. This includes, in particular:

• IP address
• Date and time of access
• Referrer (the previously visited page)
• Information about the browser and operating system used
• Access status (e.g., whether the access was successful)

This data is used exclusively to ensure the operation of the website and to improve the services offered, and does not allow any conclusions to be drawn about you personally.

b. Data that you voluntarily provide to us:
When you subscribe to our newsletter, contact us, or place an order, we collect the personal data you provide. This includes:

• Name first Name
• E-mail address
• Telephone number (if needed)
• Delivery address
• Payment information

This data is processed exclusively for the purpose of fulfilling your requests, executing contracts, or based on your consent.

4. Use and disclosure of personal data

We use your personal data exclusively for the following purposes:

• Processing your orders and inquiries
• Shipping of products
• Communication with you regarding orders, payments and other relevant information
• Sending you our newsletter, provided you have expressly consented to this.

We only share your personal data with third parties if this is necessary to fulfill contractual obligations (e.g., shipping companies or payment service providers) or if we are legally obligated to do so.

5. Cookies

Our website uses cookies to improve the user experience. Cookies are small text files that are stored on your device. You can prevent cookies from being stored by adjusting your browser settings. Please note that this may limit some of the website's functionality.

6. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyze website usage and help us improve the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. You can prevent the collection of data generated by the cookie by installing the opt-out add-on for your browser.

7. Your rights as a data subject

You have the right to request information about your personal data stored by us. Furthermore, you have the right to rectification, erasure, or restriction of the processing of your data. In certain cases, you can object to the processing of your data or withdraw your consent, provided this is not necessary for the performance of a contract.

If you have any questions about your personal data or wish to exercise any of your rights, please contact us at the email address provided above.

8. Safety

We take appropriate technical and organizational security measures to protect your personal data from loss, misuse, unauthorized access or disclosure.

9. Changes to this Privacy Policy

We reserve the right to amend this privacy policy as needed, particularly if legal or regulatory changes make this necessary. All changes will be published here.